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2019 이상헌 DIET 행정학 20 원리이해(전2권)

2019 이상헌 DIET 행정학 20 원리이해(전2권)

  • 이상헌
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  • 좋은책
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  • 2018-07-13 출간
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  • 1144페이지
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  • 210 X 260 mm
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  • ISBN 9791187944980
★★★★★ 평점(10/10) | 리뷰(1)
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출판사서평

 DITE 행정학을 출간하며....

 

이해가 우선 ! Story와 흐름

 

1. 이해가 우선이다.

 

 

 

본 DIET 행정학 2.0 - 원리이해는 순수한 학문 탐구를 위한 책이 아니라 객관식 행정학 시험에서 효율적으로 높은 점수를 확보하기 위한 학습 교재입니다. 따라서 본 교재의 구성과 집필 의도는 수험적합도에 맞춰져 있습니다.

 

 

 

행정학의 내용을 정리한 새로운 대학 강의 교재가 매년 출간되고 있고, 시험의 출제 교수진 또한 해를 거듭하며 교체되기도 합니다. 기본적인 내용은 동일하더라도 출제 교수의 차이에 따라 조금씩 변형된 표현이나 사례가 시험에 출제됩니다.

 

 

 

행정학의 내용을 ‘닥치고 암기’하는 방식으로 행정학 시험에서 고득점을 할 수 있는 시대는 지났습니다. 머릿 글자를 따서 암기만 해 둔 수험생들은 길어진 지문, 응용된 표현과 사례의 출제에 대응능력이 부족할수밖에 없습니다. 물론 객관식 시험에서 암기는 필수입니다. 하지만 그 암기가 이해에 바탕을 두고 있지 못할 때에는 시험장에서 문제해결능력이 떨어질 수밖에 없습니다.

 

그래서 수험 행정학의 출발점은 역시 ‘이해가 우선’입니다.

 

수업 시간에 늘 강조하지만 이해의 양이 증가할수록, 암기의 부담은 줄어듭니다.

 

이해를 바탕으로 단순 암기 분량을 최소화하고, 단순 암기가 필요한 부분 또한 이해의 틀 속에서 암기할 때 시험에서 고득점이 가능합니다.

 

2. 이해는 흐름을 통해서! 

 

 

 

그렇다면 어떻게 이해할 것인가?

 

방대하게 느껴질 수 있는 행정학 각 테마의 내용 그 밑바닥에 흐르고 있는 흐름을 찾으려고 노력해야 합니다. 수업시간에 많은 판서가 있는 이유 또한 이런 흐름을 수험생의 눈에 보여주고 싶어서입니다.

 

조각구름처럼 행정학의 주요 이론과 테마를 하나하나 독자적으로 학습해서는 전체 흐름을 잡지 못하고,흐름을 잡지 못하면 이해가 어려우며, 이해가 어려우면 결국 모든 내용을 암기에만 의존하려는 학습으로 이어지게 됩니다.

 

 

 

이를 방지하기 위해 교재의 각 장과 테마의 배치에 흐름을 반영하였습니다. 이론이 전개되는 시간 흐름 또는 대비되는 관점을 순서 있게 배치하여 행정학의 이해를 높이고자 본 교재를 구성하였습니다.

 

 

목차


PART01 행정학의 기초이론

CHAPTER 01 행정과 행정가치 26
체계도 / 22
THEMA 01 행정의 의의 ·····································································································································27
THEMA 02 행정가치 ···········································································································································29
02-1 공익 ················································································································································31
02-2 정의 ···············································································································································34
02-3 형평, 자유, 평등 ··························································································································36
02-4 민주성, 합법성, 투명성 ···············································································································39
02-5 능률성, 효과성, 효율성 ···············································································································46
02-6 가외성 ···········································································································································49
02-7 합리성, 적합성, 적정성 ················································································································51
THEMA 03 행정가치 간 관계 ····························································································································53
CHAPTER 02 현대 행정의 이해 56
체계도 / 56
THEMA 01 국가 역할의 변화 ····························································································································57
THEMA 02 이념에 따른 정부관의 변화 ···········································································································62
THEMA 03 정부와 시장의 관계 ························································································································64
THEMA 04 시장실패 ···········································································································································65
04-1 Savas의 재화 분류 ·····················································································································69
04-2 외부효과 ········································································································································71
04-3 공유지의 비극 ······························································································································73
04-4 주인대리인이론 ·····························································································································75
THEMA 05 정부실패 ···········································································································································78
05-1 Wolf의 비시장실패 ·······················································································································80
05-2 파킨슨 법칙 ··································································································································82
05-3 공공재의 과다·과소공급 ·············································································································83
THEMA 06 공공서비스 공급방식의 변화 ··········································································································85
06-1 민영화 ···········································································································································88
06-2 민간위탁 ········································································································································92
06-3 공공부문 민간투자유치 ···············································································································96
06-4 수익자부담원칙 ····························································································································98
THEMA 07 시민참여와 NGO ·····························································································································99
07-1 NGO ·············································································································································101
07-2 사회적 자본 ································································································································106
07-3 정부신뢰 ······································································································································109
07-4 사회적 기업 육성법 ····················································································································110
CHAPTER 03 행정학의 발달과 행정이론 116
체계도 / 116
THEMA 01 행정학의 학문적 성격 ··················································································································118
THEMA 02 전통적 행정학의 성립 과정 ·········································································································122
02-1 정치와 행정 ·································································································································127
02-2 행정과 경영 ································································································································133
THEMA 03 행정관리론 ·····································································································································135
THEMA 04 호손실험과 인간관계론 ················································································································138
THEMA 05 행태주의 접근방법 ························································································································141
THEMA 06 생태론적 접근방법 ························································································································147
06-1 비교행정과 발전행정 ··················································································································149
THEMA 07 체제론적 접근방법 ························································································································153
THEMA 08 후기행태주의 접근방법 ················································································································156
08-1 현상학적 접근방법 ······················································································································157
08-2 포스트모더니즘 행정이론 ···········································································································161
08-3 신행정론 ······································································································································164
THEMA 09 공공선택론 ·····································································································································167
09-1 민주행정 패러다임 ·····················································································································170
09-2 비시장적 의사결정 연구 ············································································································173
THEMA 10 신제도주의 접근방법 ····················································································································180
10-1 신제도주의 유파별 비교 ············································································································183
10-2 합리적 선택 제도주의 ················································································································184
10-3 역사적 제도주의 ·························································································································188
10-4 사회학적 제도주의 ·····················································································································192
THEMA 11 신공공관리론 ·································································································································194
11-1 정부실패 이후 정부 역할 재정립에 관한 이론 전개 ····························································200
11-2 작은 정부와 감축관리 ···············································································································203
11-3 고객지향적 행정 ························································································································204
THEMA 12 뉴거버넌스론 ·································································································································209
12-1 신공공관리론과 뉴거버넌스 ·······································································································212
12-2 Peters의 거버넌스 모형 ············································································································214
12-3 기타 거버넌스 모형 ···················································································································216
THEMA 13 탈신공공관리론(Post-NPM) ········································································································219
THEMA 14 신공공서비스론 ·····························································································································221

PART02 정책학

CHAPTER 01 정책과 정책학 228
체계도 / 228
THEMA 01 정책연구의 의의 ···························································································································230
THEMA 02 정책학의 전개 ·······························································································································235
THEMA 03 정책과정의 참여자 ························································································································239
THEMA 04 정책과정의 권력 모형 ··················································································································242
04-1 조합주의 ······································································································································247
THEMA 05 정책네트워크 모형 ························································································································251
05-1 하위정부모형 ······························································································································252
05-2 이슈네트워크와 정책공동체 ······································································································254
THEMA 06 정책유형론 ·····································································································································258
THEMA 07 정부규제 ········································································································································263
07-1 Wilson의 규제정치이론 ·············································································································269
07-2 규제개혁 ······································································································································271
07-3 행정규제기본법 ···························································································································273
CHAPTER 02 정책의제설정론 276
체계도 / 276
THEMA 01 정책의제설정과정 ··························································································································277
THEMA 02 의제설정과정의 유형 ····················································································································279
THEMA 03 의제설정이론 모형 ························································································································281
THEMA 04 의제설정 영향 요인 ······················································································································287
CHAPTER 03 정책결정과 정책분석 288
체계도 / 288
THEMA 01 정책결정과 정책분석 ····················································································································290
THEMA 02 정책문제의 구조화 ························································································································294
THEMA 03 정책목표의 설정 ···························································································································298
THEMA 04 정책대안의 탐색 ···························································································································301
THEMA 05 정책대안의 결과예측 ····················································································································302
05-1 델파이와 정책델파이 ·················································································································306
THEMA 06 정책대안의 비교·평가 ··················································································································308
06-1 비용편익분석 ······························································································································310
06-2 비용효과분석 ·······························································································································315
THEMA 07 불확실성하의 의사결정 ················································································································317
THEMA 08 정책분석의 실제 ···························································································································319
THEMA 09 정책결정Ⅰ : 합리모형 ···················································································································326
THEMA 10 정책결정Ⅱ : 점증모형 ···················································································································329
THEMA 11 정책결정Ⅲ : 혼합탐사모형 ···········································································································335
THEMA 12 정책결정Ⅳ : 최적모형 ···················································································································337
THEMA 13 정책결정Ⅴ : 만족모형 ···················································································································339
THEMA 14 정책결정Ⅵ : 조직모형, 회사모형 ·································································································341
THEMA 15 정책결정Ⅶ : 쓰레기통모형 ···········································································································345
THEMA 16 정책결정Ⅷ : 사이버네틱스 모형 ··································································································347
THEMA 17 정책결정Ⅸ : Allison 모형 ···········································································································349
THEMA 18 기타 정책결정 유형 ······················································································································355
CHAPTER 04 정책집행론 359
체계도 / 359
THEMA 01 집행연구의 전개과정 ····················································································································360
THEMA 02 하향적 접근방법 ···························································································································363
02-1 Sabatier & Mazmanian의 정책집행의 성공요인 ···································································366
THEMA 03 상향적 접근방법 ···························································································································368
03-1 Lipsky의 일선관료제 ··················································································································371
03-2 하향적 집행과 상향적 집행의 비교 ·························································································373
THEMA 04 통합적 접근방법 ···························································································································376
THEMA 05 정책결정자와 정책집행자의 관계 ································································································381
THEMA 06 정책집행의 성공 조건 ··················································································································383
THEMA 07 정책순응과 정책불응 ····················································································································385
THEMA 08 정책학습 ········································································································································388
THEMA 09 정책변동 ········································································································································390
THEMA 10 정책갈등 ········································································································································393
CHAPTER 05 정책평가론 395
체계도 / 395
THEMA 01 정책평가의 의의 ···························································································································396
THEMA 02 정책평가의 유형 ···························································································································399
THEMA 03 인과모형의 이해 ···························································································································403
THEMA 04 정책평가의 구성 논리 ··················································································································405
THEMA 05 정책평가 실험설계 ························································································································408
THEMA 06 평가의 타당도 ·······························································································································411
06-1 타당도 저해 요인 ·······················································································································413
THEMA 07 평가의 신뢰도 ·······························································································································417
THEMA 08 정부업무평가 기본법 ····················································································································419
CHAPTER 06 기획론과 정책결정요인론 423
체계도 / 423
THEMA 01 기획론 ············································································································································424
THEMA 02 정책결정요인론 ·····························································································································426

PART03 조직론

CHAPTER 01 조직과 조직이론 430
체계도 / 430
THEMA 01 조직과 조직이론 ···························································································································431
THEMA 02 Waldo의 조직이론 ·······················································································································434
THEMA 03 Van de ven의 거시조직이론 ·····································································································436
THEMA 04 Scott의 조직이론 ·························································································································442
CHAPTER 02 조직구조의 이해 447
체계도 / 447
THEMA 01 고전적 조직구조 원리 ··················································································································448
01-1 조직의 통합 및 조정 ·················································································································453
THEMA 02 계선과 참모 ···································································································································455
THEMA 03 조직의 구조적 변수 ······················································································································457
03-1 기계적 조직과 유기적 조직 ······································································································461
03-2 조직구조 유형 ····························································································································463
THEMA 04 조직의 상황변수⑴-규모 ·············································································································467
THEMA 05 조직의 상황변수⑵-기술 ·············································································································468
THEMA 06 조직의 상황변수⑶-환경 ·············································································································474
06-1 Mintzberg의 복수국면접근법 ····································································································477
THEMA 07 Weber의 관료제론 ······················································································································482
THEMA 08 탈관료제 조직이론 ························································································································490
08-1 탈관료제 이론 모형 ···················································································································492
THEMA 09 애드호크라시(Adhocracy) ··········································································································495
THEMA 10 팀(Team) 조직 ·····························································································································497
THEMA 11 네트워크(Network) 조직 ············································································································500
THEMA 12 매트릭스(Matrix) 조직 ················································································································502
THEMA 13 학습조직 ········································································································································504
THEMA 14 기타 탈관료제 모형 ······················································································································506
CHAPTER 03 조직과 인간 510
체계도 / 510
THEMA 01 동기부여이론의 개관 ····················································································································512
01-1 공공(공직)서비스 동기 ···············································································································515
THEMA 02 전통적 이론과 인간관 ··················································································································517
02-1 Maslow와 Alderfer의 이론 ·······································································································520
02-2 Herzberg의 욕구충족요인이원론 ·····························································································523
02-3 McClelland의 성취동기이론 ·····································································································525
02-4 X·Y이론과 성숙·미성숙인 ·········································································································527
02-5 기타 내용(욕구)이론 ··················································································································529
THEMA 03 과정이론의 개관 ···························································································································531
03-1 Adams의 공정성이론 ················································································································532
03-2 기대이론 ·····································································································································533
03-3 Locke의 목표설정이론 ··············································································································536
03-4 학습이론 ····································································································································537
03-5 Hackman과 Oldham의 직무특성이론 ·····················································································542
THEMA 04 리더십이론 ···································································································································544
04-1 Fiedler의 상황결정이론 ·············································································································546
04-2 Evans, House, Mitchell의 경로-목표이론 ·············································································548
04-3 리더십의 생애주기이론 ·············································································································552
04-4 리더십 대체물 접근법 ···············································································································554
04-5 현대적 리더십이론 ·····················································································································556
THEMA 05 권력과 권위 ···································································································································561
THEMA 06 조직시민행동 ·································································································································564
CHAPTER 04 조직의 효과성 관리 566
체계도 / 566
THEMA 01 조직의 효과성 측정 ······················································································································567
01-1 경쟁적 가치접근법 ······················································································································571
THEMA 02 목표에 의한 관리 ·························································································································573
THEMA 03 성과관리와 균형성과표 ················································································································576
THEMA 04 총체적 품질관리 ···························································································································581
THEMA 05 기타 조직관리 기법 ······················································································································584
THEMA 06 조직진단 ········································································································································587
THEMA 07 조직발전 ········································································································································590
THEMA 08 변화관리 ········································································································································595
THEMA 09 갈등관리 ········································································································································599
THEMA 10 조직문화 ········································································································································605
THEMA 11 의사전달(커뮤니케이션) ················································································································610
THEMA 12 행정PR ··········································································································································616
CHAPTER 05 우리나라 공공조직 617
체계도 / 617
THEMA 01 정부조직 ········································································································································618
THEMA 02 위원회 조직 ···································································································································625
THEMA 03 공공기관 ········································································································································627
THEMA 04 책임운영기관 ·································································································································631
THEMA 05 지방공기업법 ·································································································································636

목차 2권

PART04 인사행정론

CHAPTER 01 인사행정의 기초 14
체계도 / 14
THEMA 01 인사행정의 의의 ······························································································································15
THEMA 02 엽관주의와 실적주의 ······················································································································18
THEMA 03 적극적 인사행정 ······························································································································24
03-1 대표관료제 ····································································································································26
THEMA 04 중앙인사기관 ···································································································································30
04-1 중앙인사기관의 실제 ···················································································································34
THEMA 05 직업공무원제도 ································································································································38
CHAPTER 02 공직구조의 체계 42
체계도 / 42
THEMA 01 폐쇄형과 개방형 임용 ····················································································································43
01-1 개방형 직위와 공모 직위 ···········································································································45
THEMA 02 계급제와 직위분류제 ······················································································································48
02-1 직위분류제의 수립 과정 ·············································································································52
THEMA 03 우리나라 공직분류 ··························································································································59
THEMA 04 공직 분류의 변화 ····························································································································63
THEMA 05 고위공무원단 제도 ··························································································································67
CHAPTER 03 인적자원관리 71
체계도 / 71
THEMA 01 공무원의 모집 ·································································································································72
THEMA 02 공무원의 선발 ·································································································································76
02-1 선발시험의 효용성 확보 ··············································································································78
THEMA 03 공무원의 능력발전 ··························································································································82
03-1 역량기반 인적자원관리 ···············································································································85
03-2 경력개발 프로그램 ·······················································································································90
THEMA 04 공무원의 근무성적평정 ···················································································································92
04-1 근무성적평정의 오류 ···················································································································97
04-2 우리나라의 성과평가 ·················································································································100
04-3 다면평가제도 ······························································································································105
THEMA 05 공무원의 사기 ·······························································································································106
05-1 공무원 보수 ·································································································································110
05-2 총액인건비 및 기준인건비제도 ··································································································115
05-3 공무원연금 ···································································································································118
05-4 승진 ·············································································································································123
CHAPTER 04 공무원의 권리와 의무 126
체계도 / 126
THEMA 01 공무원의 신분보장 ························································································································127
01-1 공무원의 신분변경 ·····················································································································129
THEMA 02 고충처리와 소청심사 ····················································································································132
THEMA 03 공무원단체 ·····································································································································134
THEMA 04 공무원의 정치적 중립 ··················································································································139
THEMA 05 공무원의 의무 ·······························································································································141
05-1 국가(지방)공무원법의 의무 ········································································································143
05-2 공직자윤리법의 의무 ··················································································································145
05-3 부패방지 및 국민권익위원회 설치와 운영에 관한 법률 ······················································149
05-4 부정청탁 및 금품 등 수수의 금지에 관한 법률 ···································································157
THEMA 06 공무원의 징계 ·······························································································································163

PART05 행정환류론

CHAPTER 01 행정윤리와 행정책임 168
체계도 / 168
THEMA 01 행정윤리의 이해 ···························································································································170
THEMA 02 공무원 행동강령 ···························································································································173
02-1 행정윤리와 이해충돌의 방지 ·····································································································175
THEMA 03 공직부패 유형 ·······························································································································177
THEMA 04 행정책임 ········································································································································180
THEMA 05 행정통제의 이해 ···························································································································183
05-1 행정통제의 유형 ·························································································································185
CHAPTER 02 행정개혁론 191
체계도 / 191
THEMA 01 행정개혁 일반론 ···························································································································192
THEMA 02 행정개혁 접근방법 ························································································································194
THEMA 03 행정개혁의 저항과 극복방안 ·······································································································200
THEMA 04 선진국 행정개혁 흐름 ··················································································································202
THEMA 05 우리나라의 행정개혁 ····················································································································205
05-1 정부 3.0 개혁 ····························································································································208
CHAPTER 03 지식정보사회와 행정 214
체계도 / 214
THEMA 01 지식정보사회와 행정 ····················································································································215
THEMA 02 지식정보사회와 정책 ····················································································································219
THEMA 03 지식정보사회와 지식관리 ·············································································································223
THEMA 04 전자정부의 발전 ···························································································································228
04-1 전자정부와 생산성 향상 ···········································································································235
04-2 전자정부와 민주성 향상 ···········································································································238

PART06 재무행정론

CHAPTER 01 재무행정의 기초 242
체계도 / 242
THEMA 01 정부재정의 이해 ···························································································································244
01-1 예산의 종류⑴-재원별 유형 ·····································································································249
01-2 예산의 종류⑵ -제출시기 및 불성립 시 예산 ·······································································256
01-3 예산의 종류⑶-조세지출예산제도 ····························································································258
01-4 예산의 종류⑷-성인지예산제도 ·······························································································260
01-5 예산의 종류⑸-자본예산제도 ···································································································262
THEMA 02 예산의 기능 ···································································································································264
THEMA 03 재정민주주의 ·································································································································267
THEMA 04 예산관련 조직 ·······························································································································269
THEMA 05 예산과 법률 ···································································································································271
05-1 국가재정법 ··································································································································275
05-2 국가재정과 지방재정 ·················································································································280
THEMA 06 예산의 원칙 ···································································································································282
CHAPTER 02 예산과정론 286
체계도 / 286
THEMA 01 예산의 편성 ···································································································································288
01-1 총액배분자율편성 예산 ··············································································································291
01-2 예산편성 전략과 예산사정 전략 ······························································································294
THEMA 02 예산심의과정 ·································································································································296
THEMA 03 예산집행과정 ·································································································································299
03-1 예산집행의 통제방안 ·················································································································302
03-1 예산집행의 신축성 확보방안 ····································································································304
THEMA 04 결산 및 회계검사 ·························································································································309
CHAPTER 03 정부회계 313
체계도 / 313
THEMA 01 단식부기와 복식부기 ····················································································································314
THEMA 02 현금주의와 발생주의 ····················································································································316
THEMA 03 정부의 재무제표 ···························································································································320
CHAPTER 04 예산결정이론과 예산제도의 발달 322
체계도 / 322
THEMA 01 예산결정이론 ·································································································································324
01-1 자원의 희소성과 예산 ················································································································331
THEMA 02 예산의 분류 ···································································································································333
THEMA 03 예산제도의 발달 ···························································································································340
03-1 품목별예산제도 ···························································································································341
03-2 성과주의예산제도 ·······················································································································344
03-3 계획예산제도 ······························································································································346
03-4 영기준예산제도 ··························································································································350
03-5 정치관리형 예산제도 ·················································································································355
03-6 신성과주의예산제도 ···················································································································356
THEMA 04 우리나라의 재정개혁 ····················································································································360
04-1 재정성과관리제도 ·······················································································································362
04-2 프로그램예산제도 ·······················································································································365
THEMA 05 통합재정(통합예산) ·······················································································································368
THEMA 06 국가채무관리 ·································································································································373
THEMA 07 조달행정 ········································································································································376

PART07 지방행정론

CHAPTER 01 지방행정의 기초 382
체계도 / 382
THEMA 01 지방행정의 이해 ···························································································································384
01-1 특별지방행정기관 ·······················································································································386
THEMA 02 지방자치의 개념 ···························································································································388
02-1 지방자치의 계보 ·························································································································391
THEMA 03 지방자치의 근거-티부 모형 ·········································································································393
THEMA 04 자치권 ············································································································································395
04-1 자치입법권:조례와 규칙 ·········································································································396
THEMA 05 지방자치의 흐름 ···························································································································400
THEMA 06 지방자치의 역사 ···························································································································403
CHAPTER 02 지방자치와 주민참여 409
체계도 / 409
THEMA 01 주민참여의 의의 ···························································································································410
THEMA 02 주민투표제도 ·································································································································413
THEMA 03 주민소환제도 ·································································································································417
THEMA 04 주민감사청구 ·································································································································420
THEMA 05 주민소송제도 ·································································································································422
THEMA 06 주민발안(발의)제도 ·······················································································································424
CHAPTER 03 지방자치단체의 기관 427
체계도 / 427
THEMA 01 지방자치단체 기관구성 형태 ·······································································································428
THEMA 02 지방자치단체 집행기관 ················································································································430
THEMA 03 지방자치단체 의결기관 ················································································································433
03-1 지방의회 회의 ····························································································································438
THEMA 04 지역경찰제도 ·································································································································440
THEMA 05 지역교육자치 ·································································································································441
CHAPTER 04 지방행정의 구조와 구역 442
체계도 / 442
THEMA 01 지방자치단체 유형 ························································································································443
THEMA 02 지방자치단체 계층 구조 ··············································································································447
THEMA 03 특별지방자치단체 ··························································································································449
THEMA 04 지방자치단체 구역 ························································································································451
04-1 지방자치단체 구역 개편 ···········································································································452
THEMA 05 지방자치단체 사무배분 ················································································································453
05-1 지방자치단체 사무의 귀속 ········································································································455
CHAPTER 05 정부 간 관계와 광역행정 459
체계도 / 459
THEMA 01 정부 간 관계모형 ·························································································································460
THEMA 02 중앙정부와 지방정부 간 관계 ·····································································································465
THEMA 03 지방정부 간 분쟁조정 ··················································································································471
THEMA 04 광역행정 ········································································································································473
04-1 광역행정 처리방식 ·····················································································································475
04-2 우리나라의 광역행정 ·················································································································477
CHAPTER 06 지방재정 481
체계도 / 481
THEMA 01 지방재정의 기초 ···························································································································483
THEMA 02 자주재원⑴-지방세 ······················································································································485
THEMA 03 자주재원⑵-세외수입 ··················································································································489
THEMA 04 지방재정 조정제도 ························································································································492
04-1 의존재원⑴-지방교부세 ···········································································································494
04-2 의존재원⑵-국고보조금 ···········································································································498
04-3 의존재원⑶-조정교부금 ···········································································································501
THEMA 05 지방채 ············································································································································502
THEMA 06 지방재정진단지표 ··························································································································504

교환 및 환불안내

도서교환 및 환불
  • ㆍ배송기간은 평일 기준 1~3일 정도 소요됩니다.(스프링 분철은 1일 정도 시간이 더 소요됩니다.)
  • ㆍ상품불량 및 오배송등의 이유로 반품하실 경우, 반품배송비는 무료입니다.
  • ㆍ고객님의 변심에 의한 반품,환불,교환시 택배비는 본인 부담입니다.
  • ㆍ상담원과의 상담없이 교환 및 반품으로 반송된 물품은 책임지지 않습니다.
  • ㆍ이미 발송된 상품의 취소 및 반품, 교환요청시 배송비가 발생할 수 있습니다.
  • ㆍ반품신청시 반송된 상품의 수령후 환불처리됩니다.(카드사 사정에 따라 카드취소는 시일이 3~5일이 소요될 수 있습니다.)
  • ㆍ주문하신 상품의 반품,교환은 상품수령일로 부터 7일이내에 신청하실 수 있습니다.
  • ㆍ상품이 훼손된 경우 반품 및 교환,환불이 불가능합니다.
  • ㆍ반품/교환시 고객님 귀책사유로 인해 수거가 지연될 경우에는 반품이 제한될 수 있습니다.
  • ㆍ스프링제본 상품은 교환 및 환불이 불가능 합니다.
  • ㆍ군부대(사서함) 및 해외배송은 불가능합니다.
  • ㆍ오후 3시 이후 상담원과 통화되지 않은 취소건에 대해서는 고객 반품비용이 발생할 수 있습니다.
반품안내
  • 마이페이지 > 나의상담 > 1 : 1 문의하기 게시판 또는 고객센터 1800-7327
교환/반품주소
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